Privacy And Terms for D-Lion Paw Digital

Privacy & cookie policy

Your privacy, explained clearly.

How D’Lion Paw Ltd collects, uses and protects your personal information when you use our website and services — written in plain English, in line with UK GDPR.

Last updated: [[28 October 2026]] · D’Lion Paw Ltd · Company no. 12757780

At a glance

  • We never sell your personal information.
  • We only use analytics and marketing cookies if you agree.
  • Card details are handled by our payment provider, not us.
  • You can access, correct or delete your data – just email us.
  • You can complain to the ICO if you’re unhappy.

01Who we are

This policy explains how D’Lion Paw Ltd, trading as D-Lion Paw Digital (“we“, “us“, “our“), collects and uses personal information when you visit d-lionpaw.com, contact us, buy from us or work with us.

For the personal information described in this policy, we are the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

D’Lion Paw Ltd (trading as D-Lion Paw Digital)
27 Old Gloucester Street, London WC1N 3AX
Email: hello@d-lionpaw.com · Phone: 07572 019 026
Registered in England and Wales, company number 12757780.

ICO registration number: [[ZA000000 – add your ICO data protection fee registration number]].

02Information we collect

Information you give us

  • Enquiry and contact forms: your name, business name, address, email address, phone number, the service you’re interested in and your message.
  • Newsletter sign-up: your first name and email address.
  • Orders and bookings: billing and delivery details, and records of what you bought. Card payments are handled by our payment provider – we never see or store your full card details.
  • Client work: contact details for you and your team, invoices and payment records, briefs, feedback, and any logins or account access you choose to share with us (for example Google Analytics, Google Ads, social media or your website).
  • Calls and emails: the content of our correspondence with you.

Information we collect automatically

  • Usage data: pages visited, time on site, the website that referred you, device and browser type, and approximate location (city level) – collected through cookies and similar technologies (see Cookies).
  • Technical data: IP address and server logs, used to keep the site secure and working.

We do not intentionally collect special category data (such as health, religion or ethnicity). Please don’t include it in forms or messages.

03How we use it and our lawful basis

We only use your information where the law allows. Our lawful bases are:

What we doLawful basis
Reply to enquiries and give quotesSteps before entering a contract, or our legitimate interest in responding to people who contact us
Deliver services, process orders, invoice and take paymentPerformance of a contract
Keep financial and tax recordsLegal obligation
Send our newsletter and marketing emailsConsent – or, for existing clients, our legitimate interest in telling you about similar services (you can opt out at any time)
Analytics and improving our websiteConsent (given through our cookie banner)
Keep our website and systems secure, prevent fraudLegitimate interests
Establish, exercise or defend legal claims, and recover money owedLegitimate interests and legal obligation

We do not sell your personal information, and we do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

04Marketing

We’ll only send marketing emails if you’ve signed up, or if you’re a client and we’re telling you about similar services. Every email includes an unsubscribe link, or you can email hello@d-lionpaw.com. Unsubscribing won’t affect service emails about work you’ve bought from us.

05Cookies

Cookies are small files stored on your device. Under the Privacy and Electronic Communications Regulations (PECR), we only set non-essential cookies if you agree to them through our cookie banner. You can change your choice at any time using the Cookies settings button at the bottom of every page, or through your browser settings.

TypeWhat they doExamples
Strictly necessaryMake the site work – security, shopping basket, remembering your cookie choice. These can’t be switched off.WordPress, WooCommerce, cookie banner
AnalyticsTell us how visitors use the site so we can improve it.Google Analytics (via Site Kit, MonsterInsights and Google Tag Manager), Jetpack Stats
MarketingMeasure the results of our adverts and show relevant ads.Google Ads (if used)
AttributionRecord how you found us when you place an order.WooCommerce order attribution (sbjs_ cookies)

To opt out of Google Analytics across all websites, you can use Google’s browser add-on.

06Who we share it with

We share personal information only with trusted service providers who process it on our behalf, under written contracts that require them to keep it secure and use it only on our instructions. These include:

  • Website hosting and security (WordPress.com / Automattic, Jetpack)
  • Payment processing (WooPayments / Stripe)
  • Analytics and advertising (Google)
  • Email, forms and business software (for example Ninja Forms and our email provider)
  • Professional advisers such as accountants, lawyers and insurers

We may also disclose information if required by law, to enforce our terms or to protect the rights, property or safety of D’Lion Paw Ltd, our clients or others. If our business is sold or restructured, information may transfer to the new owner under the same protections.

07International transfers

Some of our providers (such as Google and Automattic) store data outside the UK, including in the United States. Where this happens we rely on lawful transfer mechanisms such as UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework) or the UK International Data Transfer Agreement / Addendum.

08How long we keep it

InformationHow long
Enquiries that don’t become workUp to 2 years from last contact
Client, contract and financial records6 years after the end of the financial year they relate to (HMRC and limitation periods)
Newsletter subscribersUntil you unsubscribe (we keep a record of the opt-out so we don’t email you again)
Analytics dataUp to 14 months
Logins and account access you share with usDeleted or handed back when the work ends

09Keeping it secure

We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections, access controls and reputable providers. No method of transmission over the internet is completely secure, so while we work hard to protect your data we cannot guarantee absolute security. If you share account logins with us, please give us our own user access rather than your personal password wherever the platform allows it.

10Your rights

Under UK data protection law you have the right to:

  • Access a copy of the personal information we hold about you
  • Correct information that is inaccurate or incomplete
  • Erase your information in certain circumstances
  • Restrict or object to how we use it, including objecting to direct marketing at any time
  • Data portability – receive certain information in a reusable format
  • Withdraw consent at any time, where we rely on consent

To use any of these rights, email hello@d-lionpaw.com. We’ll respond within one month. We may need to confirm your identity first. Some rights have exceptions – for example, we must keep financial records for the period the law requires.

11When we handle data for our clients

When we run marketing for a client – for example managing their website, ads, social media or customer lists – we act as a data processor on the client’s behalf, and the client is the data controller. In that situation the client’s own privacy policy applies, and our responsibilities are set out in our contract with them. Clients are responsible for having a lawful basis for any personal data they ask us to handle.

12Children, links and changes

Children: our website and services are aimed at businesses and adults. We don’t knowingly collect information from children under 13.

Other websites: our site links to other websites and social platforms. We’re not responsible for their content or privacy practices – please read their policies.

Changes: we may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

13Contact and complaints

If you have any questions or concerns about how we use your information, please contact us first – we’d like the chance to put things right.

D’Lion Paw Ltd (trading as D-Lion Paw Digital)
27 Old Gloucester Street, London WC1N 3AX
Email: hello@d-lionpaw.com · Phone: 07572 019 026
Registered in England and Wales, company number 12757780.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint · 0303 123 1113.

Our policies:

Privacy & cookie policy Refund & cancellation policy Terms & conditions Contact us hello@d-lionpaw.com

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.
Cookies settings
Accept
Privacy & Cookie policy
Privacy & Cookies policy
Cookies list
Cookie name Active

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Google Analytics We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
Save settings
Cookies settings